Question and answer

Frequently Asked Questions – VELOY Store

1. What materials are used in VELOY products?

We use high-quality microfiber vegan leather, which is scratch-resistant and durable for everyday wear. The design ensures long-lasting durability and a luxurious user experience.

2. Can I have my name or initials engraved on the bag or wallet?

Yes, we offer laser engraving on VELOY products. You can choose your name or initials when placing your order.

3. How do I choose my font?

When you select a product from the image gallery, you will see a picture showing the different lettering styles:

1. Select the font number (Arabic or English) from the drop-down menu in the engraving section.

2. Enter the name or initial you wish to have engraved on the product in the name field.

4- How long does it take to process an order?

● Orders without engraving: Processed within 24 hours.

● Orders with engraving: Processed within 1–2 business days. We begin shipping immediately upon completion.

5. How is shipping handled? How long does it take?

We ship to all cities in the Kingdom via approved shipping companies. Orders typically arrive within 2–4 business days, depending on the city.

6. Is the packaging suitable for gifting?

Yes, all Veloy products come in elegant gift-ready packaging, complete with a card and envelope for writing a dedication message.

7. Can I return the product?

You can return the product within 14 days for any reason, provided it is in its original condition and unused.

Note: Products with engraved names are not covered by this return policy as they are custom-designed for the customer. (Please review our exchange policy: https://veloy.co/blogs/%D8%B3%D9%8A%D8%A7%D8%B3%D9%8A%D8%A9%20%D8%A7%D9%84%D8%AE%D8%B5%D9%88%D8%B5%D9%8A%D8%A9)

8. Can I exchange the product?

Yes, we offer a 60-day replacement policy if the product is undamaged.

(Please review our replacement policy: https://veloy.co/blogs/%D8%B3%D9%8A%D8%A7%D8%B3%D9%8A%D8%A9%20%D8%A7%D9%84%D8%AE%D8%B5%D9%88%D8%B5%D9%8A%D8%A9)

8. Are there any warranty options for Veloy products?

Yes, we offer a full one-year warranty against manufacturing defects. If any problem arises, the product will be replaced with a new one.

9. How do I find out the size of my bag or wallet?

Each product has a "Specifications" section on the product page, which includes:

Dimensions

Capacity
Pocket Details
Suitable Sizes for Passport/Cards/Laptop

10. Are the products suitable as gifts?

Yes, Veloie products are designed to be elegant and meaningful gifts, with luxurious packaging and a unique opening experience that makes the gift truly memorable.

11. How can I track my shipment?

Once your order has shipped, you will receive a tracking number on your mobile phone and email, and you can track it directly through the shipping link.

12. What payment methods are available?

You can pay in installments through Tabi or Tamara, and other payment methods include Mada cards, Visa, and Apple Pay.